Healthcare Customer Service Representative - Premium Client Accounts

Join Ideal Tech Staffing as a Healthcare Customer Service Representative and become a vital link between premium healthcare clients and exceptional service delivery. In this dynamic role, you’ll provide empathetic, solution-driven support to patients, providers, and insurance companies. Based in Canggu, Bali, you’ll be part of a team that ensures seamless communication and satisfaction for our valued clients.

As a Healthcare Customer Service Representative, you’ll handle inbound and outbound calls, emails, and chats, addressing inquiries, escalations, and complaints with professionalism and care. You’ll also assist in scheduling appointments, verifying insurance coverage, and coordinating with healthcare providers to ensure smooth service delivery.

This is an exciting opportunity to grow in a supportive environment where your contributions are valued. With Ideal Tech Staffing, you’ll have access to training, mentorship, and career development opportunities to help you thrive in your role.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chats, providing empathetic and solution-driven support to patients, providers, and insurance companies.
• Schedule appointments, verify insurance coverage, and coordinate with healthcare providers to ensure smooth service delivery.
• Address inquiries, escalations, and complaints professionally and promptly.
• Assist in resolving technical issues related to healthcare services, such as scheduling conflicts or insurance verification problems.
• Maintain accurate records of all customer interactions and service requests.
• Collaborate with the team to improve customer service processes and protocols.
• Stay updated on industry trends and healthcare policies to provide informed support.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare industry.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM systems such as Salesforce or Zoho.
• Familiarity with healthcare terminology and processes.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• High attention to detail and accuracy in record-keeping.
• Flexible and adaptable to changing priorities and workloads.

🛠️ Keahlian

Lowongan Terkait