Senior Customer Service Executive - Multinational Corporation (5-Day Work Week)

MMC Success · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 20000000
MMC Success is seeking a highly skilled and experienced Senior Customer Service Executive to join our team in Canggu, Bali. This is a full-time position with a 5-day work week. The ideal candidate will have a proven track record in customer service, excellent communication skills, and the ability to handle high-pressure situations with professionalism. Join us and be part of a dynamic and international team!

📋 Tanggung Jawab Pekerjaan

Provide exceptional customer service to both internal and external clients.,Handle customer inquiries, complaints, and feedback in a timely and efficient manner.,Maintain and improve customer satisfaction levels through effective communication and problem resolution.,Collaborate with other departments to ensure seamless customer service delivery.,Monitor and analyze customer service metrics to identify areas for improvement.,Train and mentor junior customer service representatives.,Stay up-to-date with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Communication, or a related field.,Minimum of 5 years of experience in customer service, preferably in a multinational corporation.,Proven ability to handle high-pressure situations and meet customer service targets.,Excellent written and verbal communication skills in English and Bahasa Indonesia.,Strong problem-solving and analytical skills.,Proficiency in using customer service software and tools.,Experience in working in a multicultural and international environment.

🛠️ Keahlian

Customer ServiceCommunicationProblem-SolvingAnalytical SkillsTeamworkTime ManagementMulticultural Competence
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