Front Office Staff - Luxury Hospitality Career in Batam

Join a dynamic hospitality team in Batam, Kepulauan Riau as a Front Office Staff and elevate your career in the thriving tourism industry. This role offers a competitive salary, exceptional career growth opportunities, and a professional environment. As a Front Office Staff, you'll be the first point of contact for guests, ensuring their stay is seamless and memorable. You'll work closely with the hotel's management to deliver exceptional service, from check-in/check-out processes to handling guest inquiries and resolving issues.

Batam, known as the 'Gateway to Indonesia,' is a vibrant city with a rich cultural heritage and a booming tourism sector. Our hotel is a luxurious haven, offering world-class amenities and services. This is your chance to be part of a team that values professionalism, innovation, and guest satisfaction.

📋 Tanggung Jawab Pekerjaan

• Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
• Provide information about hotel facilities, local attractions, and services to enhance guest satisfaction.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Maintain accurate and up-to-date guest records using hotel management software.
• Collaborate with the front desk team to ensure a high standard of service and guest satisfaction.
• Assist with housekeeping and maintenance requests, ensuring timely resolution.
• Promote hotel services and special offers to guests during their stay.
• Participate in team meetings and training sessions to enhance service standards and guest experience.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a similar role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with hotel management software such as PMS (Property Management System).
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Customer service orientation with a focus on guest satisfaction.
• Valid ID card and passport for employment in Batam.

🛠️ Keahlian

Lowongan Terkait